Contact us

You can write to us about a question, a bug or anything else. We read every message and reply by email.

You can also write to us directly at support@xqarena.com

The FAQ already answers many common questions. Read the FAQ →

A person reads every message and replies by email. Corrections come first, and the other messages are answered in the order in which they arrive. The person who replies is usually the one who built the part of the site that you are writing about. We do not use a ticket system, and we do not send automatic replies.

What we can help with

• We can help you get back into your account, change your display name or language, or delete your account.
• If a game result looks wrong, or the clock or the connection failed during a game, we look into it. We also handle reports about other players.
• You can report a mistake in a guide, lesson or puzzle, such as a wrong move in a line or a diagram that does not match the explanation beside it. We also correct translations that read oddly.

Corrections to a guide or a master profile come first. Please name the page and quote the sentence. We then fix the page in every language at the same time, and the page shows its new revision date.